STREAM FAQ’s

Are iOS phones supported for VIO Stream?

iOS phones are not supported at this time.

How long can the SD card record?

The 8GB SD card can record for approximately 6 hours. Since the battery will not last this long, this will take multiple batteries or recharging.

How to share streaming link

You can share your streaming link by swiping from the left side of the phone screen toward the center to pull up the settings menu, then selecting the appropriate Share option (depending on whether you are using YouTube or USTREAM). You then need to select between Facebook or other options. If you select Other options, then the application will bring up all applications that are compatible with sharing text, such as messaging, email, twitter, etc.

Can I receive a phone call while using the application?

You can receive a phone call, however, we recommend either allowing the call to go to voicemail or answering it with speaker only if your phone has this option. Changing to the phone application to receive a phone call forces the application into the background which will disrupt your live display and external stream. Answering by speaker only may allow both to function (if that is an option on your phone), however, the added load on the phone may be too much to allow your phone to keep up with the heavy processing demand the video requires and may result in additional video delays, buffering, etc.

Invalid clips and how to fix them

An invalid clip is an unreadable video file. There are multiple possible reasons for getting an invalid clip. An invalid clip is an indicator that one of two things has happened:

  1. The power was lost to the system while recording.
  2. The Micro SDHC card could not keep up with the data rate. Using a low quality or low speed Micro SDHC card may produce invalid clips due to the insufficient write speeds on lower quality/speed cards. The recommended MicroSDHC Card Class is a Class 10 card. A Class 6 card will likely work but may result in undesirable frame drops.

If an unreadable video file exists, generally there will be another file of the same name with a .idx extension. This file will help with power loss recovery of the file, if it is possible. To recover the file, make sure that there is enough free space on the SD card. Then reboot the camera (power down then power back up). If the file is not recovered, you may try to reboot additional times to see if the file will recover, as sometimes this may take multiple reboots to accomplish or removing other files to ensure that there is enough free space on the card.

What latency should I expect?

The latency on the applications live display is around 2 seconds if only the live display and recording are in use. If streaming to YouTube or USTREAM are in use, latency may increase due to the added load on the phone, as well as bandwidth availability, etc.

What SDHC card should I use?

For optimal use with the Stream, V.I.O recommends Micro SDHC cards rated at class 10. Cards that are below class 10 may experience dropped frames, or in some cases a file that is not closed properly.

Can the VIO Stream be viewed when under water?

The camera stream can not be viewed while the camera is under water because WiFi RF signals do not transmit very well through water. There may be some minimal limited abilities but it is a very minimal limited distance. If you have started recording through the camera application, any recording in progress will continue, however, you will likely lose your video stream live display which will cause the application to close. You can restart the application to view the live display when the camera is once again above water.

Detailed Specifications:

Field of View: 95 Degrees
Codec: H.264
Video Container: MP4
Frame Rate: 25/30 FPS
Focus Distance: .8m – Infinity
Audio: AAC-LC
Size: 3″L X 2″H X 2″W
Camera Weight: 159 grams
Environmental Rating: IP67
Battery Type: Li-ion
Battery Runtime: up to 2.5 hours
SD Card: 32GB (supplied with 8GB)
Wi-Fi Range: Up to 30 Feet
Included: STREAM Camera with Li-ion Battery Clamp. Includes one Li-Ion Battery, Charger, 1/4 -20 Adapter Plate, 8GB SD card, and protective lens cover.

Consumer User Manual

Integration User Manual

Can the application handle multiple cameras?

The application can handle one camera at this time. If multiple cameras are connected to the phones hotspot, it will select the first one it encounters. The application will still function and if an additional camera is to be used, the other camera must be powered off and you must wait until it is no longer registered on the hotspot. This may take 30 seconds to a minute or so. If multiple cameras are in the same area with different owners, it is highly recommended that you change your name for your hotspot through the application, then once that is complete, change the hotspot on the phone to match, power the camera down, then start the new hotspot, start the camera, then after the camera registers on the new hotspot, wait 10-15 seconds and start the application.

SD card sizes that are supported?

4GB – 32GB

Making a phone call while using the application

You can make a phone call, however, the application will go into the background which may cause any live display or external streaming to stop. This means that if you open the application back up, it will reconnect to the camera and any existing YouTube or USTREAM streams may have stopped. Any recordings in progress will continue.

Possible issues with Ustream and Youtube

Streaming externally to a YouTube or USTREAM server is highly dependent on several factors. You MUST have a strong 4G LTE connection at all times or the stream may be lost. Your service provider MUST provide sufficient bandwidth to support your selected quality level. This requires a bit rate of 1.2 Mbps for HIGH quality, 1Mbps for MEDIUM quality, and 800 kbps for LOW quality. Many cell service providers in remote areas provide contracts that may limit your high speed 4G LTE data. You should be aware of your limits and how close you are to any limits in high speed data by monitoring your phones data usage. Often after your high speed data limits are reached, the service defaults to low speed data (i.e. 300 kbps) for the rest of the month unless you purchase additional high speed data.

Operating systems for V.I.O support for file playback

At this time, the camera supports playback, and editing on Windows Vista, Windows 7, Mac OS X 10.7.5 or later. Android is supported through the Android application which does not have playback capabilities at this time. Windows XP should work as well, however, due to limited support in the market for the OS, support may be limited.

Supported editors for VIO Stream

Supported editors for V.I.O Stream

Adobe Premier Elements 9

Adobe Premier Pro CS5 or later

Final Cut Express 4

Windows Live Movie Maker

iMovie 09 or later

Can I use my Stream in salt water?

The Stream may be used in salt water. As in any moist environment, use care to ensure that the endcap is sealed and latched properly prior to placing in the water. It is important to rinse the exterior of the unit off with clear fresh water after use in salt water to prevent corrosion on the unit due to salt water.

How far will the wi-fi reach?

The Stream is a low power camera. It’s WI-FI range is 30 feet line of sight. The camera may be able to reach further in certain orientations, however, it is generally successful at reaching 30 feet in all orientations. Any metal or other interference may alter this distance.

720P APP VERSION

  • USE CASE: HIGH
    Record Resolution: 720P
    Record Data Rate: 2.75 Mbps
    YouTube / USTREAM Stream Resolution: 480P
    Stream Setting: High
    Stream Data Rate: 1.5 Mbps
    MBytes per minute of Streaming: 11.25 MBytes
  • USE CASE: MEDIUM
    Record Resolution: 720P
    Record Data Rate: 2.75 Mbps
    YouTube / USTREAM Stream Resolution: 480P
    Stream Setting: Medium
    Stream Data Rate: 1.2 Mbps
    MBytes per minute of Streaming: 9 MBytes

USE CASE: LOW
Record Resolution: 720P
Record Data Rate: 2.75 Mbps
YouTube / USTREAM Stream Resolution: 480P
Stream Setting: Low
Stream Data Rate: 800 Kbps
MBytes per minute of Streaming: 6 MBytes

480P APP VERSION

  • USE CASE: HIGH
    Record Resolution: 480P
    Record Data Rate: 1.5 Mbps
    YouTube / USTREAM Stream Resolution: 480P
    Stream Setting: High
    Stream Data Rate: 1.5 Mbps
    MBytes per minute of Streaming: 11.25 MBytes
  • USE CASE: MEDIUM
    Record Resolution: 480P
    Record Data Rate: 1.5 Mbps
    YouTube / USTREAM Stream Resolution: 480P
    Stream Setting: Medium
    Stream Data Rate: 800 Kbps
    MBytes per minute of Streaming: 6 MBytes
  • USE CASE: LOW
    Record Resolution: 480P
    Record Data Rate: 1.5 Mbps
    YouTube / USTREAM Stream Resolution: 480P
    Stream Setting: Low
    Stream Data Rate: 600 Kbps
    MBytes per minute of Streaming: 4.5 MBytes

POV.HD FAQ’s

What are the specs using the camera in still photo mode? Mega Pixels?

Still photo’s are in .jpeg format, resolution is 1920×1080, file size is greatly dependent on the image content (500 -1200 KB), we use a low quantizer factor to have a near lossless compression. For 300dpi image size is 6.4 x 3.6 inch – 16,25 x 9,14 cm. Currently we only store the image in jpeg format.

I’m recording with my POV.HD and get blank or invalid clips

1. Power down – A sudden power loss, such as removing the batteries or POV Power while recording may result in an invalid clip.
NOTE: Alkaline batteries lose voltage as they discharge, and the POV.HD uses this predictable curve to determine battery level. NiMH rechargeable batteries do not have this predictable battery loss rate and thus the POV.HD may power off suddenly when it is out of power.

 

2. Sudden SDHC card removal – Removing the SD card while recording may produce an invalid clip.

 

3. Low quality SD card – Using a low quality or low speed SDHC card may produce invalid clips due to the insufficient write speeds on lower quality/speed cards. Please see below for recommend SDHC cards.

 

The POV.HD does offer recovery software to repair damaged files. It is not able to repair all files every time.

Card formatting - SD Card organization formatter for PC/Mac

For best performance please reformat SDHC cards in the POV.HD. If you must reformat SDHC cards on a PC, please use this program from the SD Association: www.sdcard.org Mac OS X users should use the built in Disk Utility.

V.I.O Video Editors

1. Adobe Premier Elements 9

2. Adobe Premier Pro CS5 or later

3. Final Cut Express 4

4. Windows Live Movie Maker

5. iMovie ’09 or later

NCD handling for various error codes/behaviors

Lock to Video Failed
– LVDS has not locked on – This error code is often caused by POV power up failures. Please see the above section on powering up/re-powering up the unit and follow the instructions carefully. If the issue remains, contact customer care, as you may have an issue with your camera head.

No Video Detected
– This indicates a data flow error – Please contact customer care, as you may have an issue with your camera head.

Communication Failed
– Often caused from a lack of cable connection. This message appears when the cable has been removed, or if connector pins have been damaged. If the cable is connected and this message occurs, please contact customer care to discuss if pins are damaged, or whether the whole unit may need to be replaced.

What are the specs using the camera in still photo mode? Mega Pixels?

Still photo’s are in .jpeg format, resolution is 1920×1080, file size is greatly dependent on the image content (500 -1200 KB), we use a low quantizer factor to have a near lossless compression. For 300dpi image size is 6.4 x 3.6 inch – 16,25 x 9,14 cm. Currently we only store the image in jpeg format.